It has been an exciting and VERY busy 12 days!!! Inventory sale, packing orders, inventory count, inventory updates, new products, fabulous tutorials, AND goodie boxes awaiting winners!
We received our restock of Hero Arts, Lockhart and Basic Grey - yippie!!! We are still awaiting that lovely Gossamer paper from Memory Box, more Stampers Anonymous, etc., etc., but I will try to let you know as soon as they arrive as well.
I would like to thank each and every one of you for coming and sharing your thoughts, and so much positive energy, with us! Your words bring happy tears to my eyes---I feel so very blessed to have you here supporting what we do! My family is so very important to me, the women (and a few men ;) ) that I work with are so very appreciated and loved, and you our customers and readers are the individuals who make this all possible. I appreciate you; I thank you!!!
After reading through the many words of love, encouragement and support I feel that it is my responsibility to share some of the reasoning behind the business decisions I have made.
I am going to share some insight about the operating of, what has become, this small online retail business with you today. My hope is to share some of the very difficult decision making thoughts that have come with this privilege. Operating a small retail business was never a part of my "life plan." When I first began thinking about how I could contribute to this industry and try to support my family in some small way I put together a list of "goals" for my "career." I use the term "goals" very loosely, because any business consultant would have looked at me like I had totally lost my mind and start laughing hysterically at my list - LOL! That list is still what I strive to achieve. At the top of that list was the important necessity of being a wife and mother first. Next, was to try and make a difference in other's lives by sharing my passion and creativity. As far as what I would physically do---I knew that product development was most definitely an important aspect of the process. I pop awake in the middle of the night with ideas that would make my life as a crafter better, easier, and more precise. This dream was followed closely by education. I still have big aspirations when it comes to this whole "education" thing :D. I firmly believe that when I am learning, I am at my happiest. I feel enthusiastic and full of life---I feel joyful; my goal is to share that with others.
Reality is that life circumstances altered "my plan." There were needs to be met and I was determined not to let those around me, those who were by my side, down. Outcome... online retail store.
So it gets down to the nitty, gritty. To operate this business has been no easy feat. My goal of treating others kindly and with respect, while operating a business with integrity, is something I strive for each and every day. I am willing to put myself out there to try and make positive change, to stand up for what I believe is right. It isn't always easy; in fact it is very difficult to always stand up for what you believe in. I have thought about running, shrieking in the opposite direction so many times over the past year and half - LOL! Running away from hard decisions is not something I am willing to do though, and so here I am :D
One of the biggest requests that I derived from the comments yesterday is a desire for free shipping. Thank you so much for sharing your thoughts - I do appreciate them and I completely understand! Oh how I wish that I could do that for you! It has been a choice that I have put much thought into. I have crunched numbers from every angle (yes, a creative individual crunching numbers is odd. I'm odd - LOL!)
I can choose to provide education, personalized service, and products at a competitive price and charge shipping (and yes, we do provide free shipping for orders over $150 for International orders there is a $10 credit).
Another choice is to discount the prices dramatically and/or provide free shipping---BUT then there would be no funds to compensate the women who educate here in the CLASSroom. There would be no funds to pay the women who answer our phones, who are here to help make choices when it comes to ordering. There would be no funds to compensate the women who carefully roll the ribbon that is included with the thank you notes as they pack the boxes and make the changes customers request. There would be no love put into the orders that are sent and the communications we share. It would be a standard discounter service.
The last option is to provide education, personalized service and products at a competitive price and provide, for the most part, free shipping. Sadly the reality to that last option is one that would put us out of business and put my family in huge financial risk. It's not an option, I am so very sorry I can't provide this.
I struggle with this decision when I read the comments... should I move my business to a distribution center, do I tell the amazing women who stand beside me each day that I don't have the funds to compensate them for the education they provide---therefore not being able to host this blog, do I tell the women who lovingly pack the boxes and do their best to answer the questions presented that I need to change what we do, or do I just quit???
So many questions, so few real answers. My only answer is that I try... I try so hard to make a difference in other's lives and to do what I believe is right. I believe it is right to compensate designers for their work --- products unfortunately do not pay the electric bills; I will never ask someone to work for me for free. I believe that it is right to compensate the women who pack the boxes and answer the phones. I sometimes wish that it were as simple as my 9-yr-old's idea that "it would be easier if everything was free." Sadly my reality is---it's not easier if it were free.
Thank you for listening and sharing in my reality. It is scary for me to write something that is so real for me on a daily basis. Am I jeopardizing customer relationships and friendships by speaking so openly? My hope is that by sharing my reality I might make a positive difference and answer that eternal and ongoing question regarding shipping charges. I believe that what the girls share in the CLASSroom is something they should be compensated for. I believe in trying to make a difference in my community by providing jobs to those who need them. I believe in trying to share happiness and something joyful with others whenever possible.
I thank you for believing in me; for sharing your thoughts and desires. I thank you for trusting me, for trusting us with your purchases and your support. I will continue to try and address the other concerns and suggestions you have made in the days ahead. I so very much appreciate your responses and I am hoping that you know that I value them, I value you!
SO... now on to the fun part :D Pop open the windows for a better view of the winners. We will be contacting our winners in the morning if they haven't already discovered their names here!
I had a "lovely" time today as I tried to paste so many different fonts into Typepad. Typepad did NOT like it - LOL! So after many hours of struggling I resorted to the method below. A huge congratulations to our winners! and a HUGE thank you to all those who have shared yourselves and your thoughts with us over the past few days!
Blog Candy Hero Arts Preview Catalogue #1
Blog Candy Hero Arts Preview Catalogue #2
Blog Candy Day 1 - Favorite Scoring Tools
Blog Candy Day 2 - Two Soldering Starters
Blog Candy Day 3 - Three Inchie Art Packets
Blog Candy Day 4 - Four Cornish Stamps
Blog Candy Day 5 - Five Fab Fine Art Fixings
Blog Candy Day 6 - Six Dies for Cutting
Blog Candy Day 7 - Seven Alterable Items
Blog Candy Day 8 - Eight Copics for Coloring
Blog Candy Day 9 - Nine Packs of Paper
Blog Candy Day 10 - Ten Toys from Tim's World
Blog Candy Day 11 - Eleven Latest Lovely Lockharts
Blog Candy Day 12 - Twelve Stampin' Treasures
I would also like to take this opportunity to invite you to continue to stop by and leave your comments for the girls. It makes me giddy to see how much you enjoy and appreciate their work!!!
Happy stampin' hugs to all of you!
---Ellen