Yesterday we received our first shipment of Pierceabilities from Spellbinders, and I must tell you that the Pierceabilities shipment that we received does not meet my standards for product quality. After opening several packages and testing the dies, I have come to the decision that I must return the dies to the manufacturer. I found that the hole dimensions are inconsistent and therefore difficult to create with. In addition, the Clear Guide Template is missing from the products shipped to me.
In their current state, I simply cannot sell the Pierceabilities products that were shipped to us yesterday to any of my customers. If the manufacturer is able to resolve my product quality concerns with Pierceabilities in the future, I will decide whether I will offer the Pierceabilities product line for sale to my customers at that time.
Please know that I will continue to work hard to bring you innovative and functional products, and that I will always try to make decisions that are best for you.
Thank you for being so attentive, and saving us lots of frustration! You are awesome! I just love the look of these, I hope they get it fixed so we CAN buy them! :D
Posted by: diane mcvey | December 11, 2008 at 02:45 PM
your honesty is refreshing!
thanks for watching our backs!
Posted by: janice | November 19, 2008 at 03:16 PM
Thank you for your care and concern for your customers. I trust your site. That is why I always buy from you when I can.
Posted by: Mary | November 19, 2008 at 10:57 AM
Thanks for that information. I had wanted to purchase those. You have saved many of us the trouble of having to deal with the problem.
Posted by: Joan Day | November 19, 2008 at 06:02 AM
Ah Ellen, the perfectionist! :) You demand quality and that's why I ALWAYS visit your many blogs for advise and purchase from your store. You're pretty dang awesome! hugs
Posted by: Mel | November 19, 2008 at 03:35 AM
Oh No, Ellen,
I know how disappointed you must be. The Pierceabilities were your babies and you were so excited about their release. Shame, shame, shame on the manufacturer who did not follow the specifications.
On a brighter note, I have used many of my new Shapeabilities and Mega-Nestabilities and LOVE them. I took them (all nestled in their Magnetic Storage Books) to a week-end Crop at my LSS. I couldn't believe some of the 'girls' had never heard of Spellbinders. Well, they have now! I demoed them and was lucky to escape with all of them still in my possession! :-)
Thanks again for taking such great care of all your customers. No wonder we love you and your staff so much!
-mary
Posted by: -mary | November 18, 2008 at 11:15 PM
Well, I'm dismayed to say the least - I'd been coveting Pierceabilities for several months now, but I commend you on your quality inspection of incoming product and for the decision to not accept the shipment. Good for you! Thank you for maintaining the name of Ellen Hutson in good standing symbolic of nothing less than the highest quality. Bravo, Ellen!
Posted by: Gabriela | November 18, 2008 at 06:00 PM
Good for you - this is why I love your site.
Well that and the other 8 billion things I love. :)
Thanks for trying them out for us.
Posted by: Lydia Fiedler | November 18, 2008 at 05:17 PM
I agree with the others who wrote above. Absolutely, when Ellen puts a product in her store, she ALWAYS has done her homework. I have been stamping for many years and have never run into someone as thorough as Ellen. Let's hope that the manufacturer gets this fixed so that these are the quality that we have come to expect. I have really been looking forward to buying these, but I would have been annoyed to get them and then have them not work properly. Thank you Ellen for all you do, always.
Posted by: KathyN | November 18, 2008 at 05:14 PM
It is nice to know that you are doing your own quality control checks of the products that you order and that you will not sell products that you feel are inferior. I believe that when you started your on-line store one of your goals was to offer quality products to your customers. I've always felt that if you recommended a product it must be a good one.
Posted by: Beverly A | November 18, 2008 at 03:36 PM
Thanks Ellen for the information. I'm glad I decided to wait and purchase these items from you.
I first learned about nestabilities from one of the blog that I follow. That person (can't remember her name), said that she bought her nestabilities from you because you invented these little jewels That was why I decided to purchase mine from you and why I also purchased the wizard from you.
As Aimee previously said in her commenta, it's nice to have a seller you can trust.
Posted by: Rachel Brumley | November 18, 2008 at 03:02 PM
Kudos to you Ellen for being so frank and forthright. I wish these could have been available - but I'd much rather wait on a quality product. Also, I appreciate the heads up because I probably won't order these from anyone else, as I'm sure the quality issues weren't limited to just your shipment.
I really appreciate having a seller I trust, and you are now at the top of my list for future purchases.
Posted by: Aimee | November 18, 2008 at 02:33 PM