Classic Scalloped Hearts Corrections To Happen

Yesterday I learned that my assumptions were correct. In creating the Classic Scalloped Hearts something clearly went amiss - they do not match up with the Classic Heart dies and do not scale properly. I had not been involved in the creation of this particular set of dies and when I received the first packet I thought - that is SO strange how they are packaged, but being incredibly busy I did not give it much thought and did not remove any of the dies from the packages to play with them.

This weekend when I went to create my heart frame was the first time I opened my package of Classic Scalloped Hearts and used them. My immediate thought was, "OH NO this can't be right!" After contacting Spellbinders with my findings they have gone in to immediate action - we have not yet determined how we are going to do this, but we want to assure all those of you that have purchased the Scalloped Hearts that we will take care of you. We have pulled the sets of Scalloped Hearts from our store being that they do NOT match up to the Classic Heart shapes. The Classic Hearts are perfect - they scale up beautifully, but the Scallops - well that's another story.

So please stay tuned - for those of you who have purchased the Scalloped Hearts through us we would appreciate your help. If you could email us at customerservice@ellenhutson.com with your name, address and invoice number we are compiling a list of names of customers who we need to help with this problem. It is a tedious task and so if you could help by providing us with this information it will definitely help us with this huge task. We appreciate your support so much and we will definitely make this right! Stay tuned for updates as they become available to me.

Comments

[Cheryl]

I frequent your blog but I wanted to say that I made a couple cards using the scalloped hearts and classics and that they do not match and I thought I bought a bad batch. So glad to know I wasn't the only one who thought they didn't match.

[Rose Ann]

I've sent an e-mail. Thanks, Ellen!

[Joan B]

Once again I'm so impressed with your customer service. I didn't get the hearts but I have another order with other goodies on its way. It is always a pleasure doing business with you.

[Marion]

I haven't purchased the hearts but I am so heartened (ouch! no pun intended) by the Company's attitude. I can't remember when I last heard of such customer care. My thanks to everyone involved.

Marion
UK