I just wanted to give you an update to the COPIC marker orders. I have been constantly "bugging" the poor COPIC people on a regular basis - LOL! I am hopeful that the product that is to land in their warehouse today will include those missing markers and refills that we are awaiting to complete shipment of your orders. Please know that we have everything lined up and ready to go except for these missing products and we will be on it immediately upon their arrival here. Thank you to all for your patience!!! We truly appreciate your business and always want our customer service to be top notch.